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Foreword to our terms and conditions

The mission of Suffolk Fruit and Trees, with our website realenglishfruit.co.uk, is to enable everyone to enjoy the beauty of fruit trees in their own gardens and properties, and to benefit from the blossom and fruit that they produce. We accomplish this by supplying quality information based on our unique heritage of knowledge, developed over the course of over fifty years’ experience in the business of fruit trees. We are passionately interested in trees, and we want to ensure that all our customers can grow healthy trees that go on to become valued items in the garden. These terms and conditions apply to the paid consultancy available on this website. The information existing on the website is totally free of charge and available at all times without limitations to all web users.

These terms and conditions have been compiled in accordance with Directive 2000/31/EC on electronic commerce, Directive 95/46/EC on the protection of individuals with regard to the processing of personal data, and Directive 2002/58/EC on the processing of personal data and the protection of privacy. However, trees differ from many other products in that they are living organisms, and so these terms and conditions incorporate the exceptions to Directive 2000/31/EC, in particular regarding order cancellation and guarantee terms, because trees require correct treatment to keep them in good health.

We would like to underline that we are tree people; we like working with trees, and with people who want to grow trees, and so we infinitely prefer solving any problems that may arise by giving you the benefits of our many years’ experience in tree growing. We prefer common sense, goodwill and normal communications, rather than paragraphs of small print!

About us

The Service Provider operating on this website is Suffolk Fruit & Trees, whose website is named realenglishfruit.co.uk. The geographical address of the Service Provider is Suffolk Fruit and Trees, The Orchards, Oaktree House, Braiseworth near Eye, Suffolk, IP23 7DS. The Service Provider can be contacted any time by email at enquiries@realenglishfruit.co.uk. We endeavour to provide a response to any email within 48 hours. As regards the price of our consultancy, VAT is not applicable to the services provided by our company. For any order for consultancy, the customer will be informed as to the total amount due.

Your personal information

We ask you for your address and phone number initially to ensure that our consultancy is tailored to your location. In accordance with the terms of Directive 2002/58/EC, your data will be stored and processed purely to provide good consultancy; your e-mail communications will be stored as part of existing customer relationships. You can gain access to your personal information stored by the Service Provider Suffolk Fruit & Trees at any time by contacting us at enquiries@realenglishfruit.co.uk, and request the modification or deletion of your personal data. Your personal information will not be used for any marketing operations, and it will not be disclosed to any third party.

Your order

In the email message that we send in response to your provisional order (and so prior to receiving your payment for the order), we will provide the following information:
– full details of the supplier Suffolk Fruit & Trees, including our address;
– description of the consultancy to be supplied
– the price of the services;
– any extra costs if applicable;
– the arrangements for payment and the approximate service delivery date;
– the existence of your right to cancel and the terms of order cancellation.

We will always wait for your agreement on the final order. Only then will we send you final order confirmation with the invoice, complete with payment details.

Cancellation

Our terms of cancellation necessarily avail of the exception clause in Directive 2000/31/EC because of the nature of fruit trees, living organisms that require specific treatment to ensure their survival. For this reason, once you have paid the agreed sum for our consultancy, we cannot accept order cancellations.

Guarantee

Our terms and conditions avail of the exception clauses in Directive 2000/31/EC due to the nature of fruit trees, living organisms that require special treatment to ensure their health. As our products are living organisms, we cannot provide a guarantee on the consultancy provided for your trees because its efficacy depends on whether the trees have been treated as per our recommendations. However our email consultancy and advice service is available to customers at all times, and we encourage you to contact us for any problem you may have with your trees.

Contact us: enquiries@realenglishfruit.co.uk

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